Shipping policy
Shipping Policy – Elancia
We’re committed to getting your order to you quickly and safely!
At ÉLANCIA – Premium Beauty & Skincare, we are dedicated to ensuring your order arrives safely and in perfect condition. We work with trusted shipping partners to provide reliable worldwide delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping & Delivery Times
We proudly offer worldwide shipping.
Estimated Delivery Time: 5–14 Business Days
Delivery times may vary depending on your location, customs clearance procedures, local courier services, weather conditions, and seasonal demand.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update.
Shipping Fees
Shipping rates are calculated at checkout based on your delivery destination.
From time to time, ÉLANCIA may offer free shipping promotions. Any active promotion will be automatically applied at checkout when eligible.
Address Accuracy
Customers are responsible for ensuring that all shipping information is accurate before placing an order. We cannot guarantee successful delivery if incorrect or incomplete address information is provided.
Delays & Lost Packages
While we strive to meet all estimated delivery timeframes, occasional delays may occur due to factors outside our control, including customs inspections, carrier disruptions, or peak shipping periods.
If your package has not arrived within the expected timeframe, please contact our support team and we will gladly assist you.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges, if applicable, are the responsibility of the customer.
Contact Us
For any shipping-related questions, please contact our support team:
Email: elanciasupport@5gmail.com
ÉLANCIA – Premium Beauty & Skincare
